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We offer 3-month warranty period for starter kits(excluding coils), box mods and batteries; 1-month warranty period for atomizers (excluding coils). The warranty starts from the day you purchase the good. If you receive goods by courier, please do check if there is any damage on good.
Warranty does not cover any physical damage.
You can either bring the faulty product back or send by mail.
If you send it back by mail, we will need some details about the order and product such as
1) Defective description:
2) Order number/date:
3) Serial number and warranty code
4) Product name and quantity:
5) Defective Video or pictures:
Note: Video/video links or pictures must be straight to the point and show the problem clearly.
When defects are found, please email us at email@example.com as early as possible. We will solve your problem as soon as possible.
Keeping records (serial number) of products;
If the items received are not the one you ordered or not as described, please take a picture or video of the item you received and contact with us. We will get back to you within 24 hours in business days.
1) Generally, it will take 3-5 working days to contact the manufacturer for warranty process.
2) Sometimes when the replacement is not available, we will need to get it ordered. It will most likely take 7-14 working days.
Please email firstname.lastname@example.org if you need cancel order or get refund for certain order. We are aiming to process refund in same day, but it may take about 3 to 5 days till you get your refund bank to your bank account.
If there are any questions, please email us to email@example.com, thank you.